Help Centre

How can we help?

Getting started

Set up your account, add your first location, and run your first scan.

What is SearchOps?

A quick tour of what SearchOps does and how the main tools fit together.

2 min read

Add your first location

Add a business location so SearchOps can match it in scans and rankings.

2 min read

Run your first geo-grid scan

Set up a geo-grid scan to see where you rank across a map of your area.

2 min read

Google Business Profile

Connect your profiles, audit them, reply to reviews, and post updates.

Connect your Google Business Profile

Link your Google Business Profile so SearchOps can audit it, pull reviews, and post on your behalf.

2 min read

Run a Google Business Profile audit

Audit a profile against 30+ ranking and completeness signals and act on the fixes.

2 min read

How many profiles can I connect?

Profile and location connection limits on each plan, and what counts toward them.

1 min read

Keywords & rank tracking

Build a keyword library, track rankings, and import keywords from Search Console.

Build your keyword library

Add keywords to your library and activate the ones you want to track.

2 min read

Import keywords from Google Search Console

Connect Search Console and pull in the queries you already rank for.

2 min read

Keyword slots explained

How keyword slots work: a slot is used only while a keyword is active.

2 min read

Scans & geo-grid

Run geo-grid visibility scans, schedule them, and read your results.

Reading your geo-grid results

Understand the grid, your average rank, and what the colours mean.

2 min read

Schedule recurring scans

Set scans to run automatically so you track visibility over time.

2 min read

Reviews

Monitor reviews across locations and reply faster.

Monitor and reply to reviews

See new reviews across your locations and reply without leaving SearchOps.

2 min read

Pages & reports

Understand page performance and build client-ready reports.

Build client-ready reports

Turn your scans, rankings, and profile data into a shareable report.

2 min read

Credits & billing

How credits and quotas work, plans, trials, and managing your subscription.

How credits and quotas work

The difference between scan credits, keyword slots, and other quotas.

2 min read

How the free trial works

What you get during the 14-day trial and what happens when it ends.

2 min read

Manage your subscription

Upgrade, downgrade, update payment details, or cancel your plan.

2 min read

API & MCP

Use the SearchOps API and connect the MCP server to your own tools.

Getting started with the API

Create an API key and make your first read-only request to the SearchOps API.

2 min read

Connect the MCP server

Point an MCP client at SearchOps so an agent can read your data.

2 min read

Troubleshooting

Fix common problems with scans, connections, imports, and more.

Why a scan can't find my business

The usual reasons your business doesn't appear in scan results, and how to fix them.

2 min read

Can't find what you need?

Our team replies by email, usually within one UK working day.

Contact support

Start tracking your real rankings today

See where you actually rank on Google Maps, not where Google tells you. Start a 14-day free trial of any plan, with no charge until it ends.