Get help from the assistant

Get answers without leaving the app. The support assistant is built right into SearchOps, so you can ask a question in plain language and get a clear answer drawn from this Help Centre and, where it helps, from your own account.

Where to find it

Look for the round chat button in the bottom-right corner of any screen. Click it to open the assistant and start typing.

You can also reach it from the sidebar: open the Account group and choose Support, or go straight to your Support page. Both open the same assistant, so use whichever is closer to hand.

What you can ask

Ask in your own words, just as you would a colleague. The assistant is grounded in this Help Centre, so it answers from real product guidance rather than guesswork, and it points you to the full guide when there is more to read.

Good things to ask include:

• How to connect your Google Business Profile
• How to run a geo-grid scan
• How credits and quotas work
• Why a scan cannot find your business

When you are signed in, it can also answer questions about your own account, for example what is set up, what a recent scan found, or what a quota figure means for you. It only ever looks at your account, never anyone else's.

When you need a person

Some questions need a human, and the assistant makes that easy. At any point you can choose Talk to a human, either from the menu or the prompt below the chat box. The assistant sends your conversation to our support team, who reply to the email address on your account, usually within one UK working day.

A paid-plan feature

Live support is included on our paid plans. If your plan does not include it, you will see an upgrade prompt in place of the chat, and you can still browse the whole Help Centre any time.

To switch plans or check what your current plan covers, see Manage your subscription.