Local SEO Software

Review Monitoring

One dashboard for every Google review across all your locations. Get alerts when something lands, understand sentiment trends by topic, and respond before your rating moves.

See pricing
Review Monitoring

Why it's different

Built for the way local SEO actually works

One feed, every location

Every Google review across all your locations in one timeline. No tab-switching. More platforms on the way.

Real-time alerts

Email alerts the moment a new review lands, especially the bad ones.

Sentiment analysis

Every review scored for sentiment and tagged by topic. See patterns your star rating hides.

Trend reporting

See your rating trajectory, review velocity, and sentiment by topic at a glance.

One feed, every location

Stop tab-switching to stay on top of reviews

Checking each location's Google reviews by hand doesn't scale past a handful of locations. We aggregate every review across every connected profile into a single chronological feed. So you can triage, respond, and track trends from one screen.

  • Google reviews across all your locations
  • Instant alerts when a new review lands
  • Agent-drafted replies in your brand voice
  • More platforms (Facebook, Trustpilot) on the roadmap
Sarah K.positive
Fast and friendly service, highly recommended.
James P.positive
Good work, would use again.
A. Kumarnegative
Took longer than expected to arrive.

Sentiment, not just stars

Topic-level sentiment surfaces problems early

Star ratings are a trailing indicator. By the time your rating drops from 4.8 to 4.5, you've had weeks of bad reviews you could have acted on. We tag every review for topic. Service speed, pricing, staff, product quality, wait time. And score sentiment per topic. A dip in service-speed sentiment shows up before your overall rating moves.

  • Automatic topic tagging (no manual setup)
  • Per-topic sentiment trend charts
  • Location-level breakdowns for multi-site operators
  • Topic-level competitor benchmarks on Agency plans
Sarah K.positive
Fast and friendly service, highly recommended.
James P.positive
Good work, would use again.
A. Kumarnegative
Took longer than expected to arrive.

How it works

Three steps from signup to insight

1

Connect your locations

Connect your Google Business Profiles with a one-time sign-in. All the locations on the profile come through in one go.

2

We ingest every review

Existing backlog is pulled in on connection. New reviews stream in on a rolling basis, typically within minutes of appearing.

3

Triage, respond, trend

Alerts arrive by email the moment a review lands, with sentiment trends building up in your dashboard over time.

Credits

Monitoring cost

Review monitoring is included in every paid plan and doesn't use credits. Checks run daily by default across all your locations, with no charge per review, per alert or per reply.

  • Daily checks across every location, included in your plan
  • Instant alerts and reply drafting included
  • No credits used, however many reviews come in
See pricing

FAQ

Review Monitoring. Questions we get

Google today. Facebook, Trustpilot, Yelp, Apple Maps Business, and TripAdvisor are on the roadmap. Tell us which you need most and we'll prioritise.

Usually within minutes of the review appearing on the source platform. Google occasionally buffers reviews for moderation, which can delay delivery. Out of our control, but we catch it as soon as it appears.

Yes. Connect your Google Business Profile and you can reply from inside SearchOps, with agent-drafted replies matched to your brand voice. On higher plans the agent can auto-reply to 4-star-and-up reviews, while anything lower always waits for a human.

We flag suspicious patterns. Sudden spikes, reviewer accounts with no history, language typical of review farms. But we don't claim to detect every fake. Google's own detection is still the backstop.

Yes, on Agency plans. Add competitor locations and you'll see their rating trajectory and sentiment alongside yours.

Start tracking your real rankings today

See where you actually rank on Google Maps, not where Google tells you. Pick the plan that fits and get the full toolset from day one.